Consumer Dispute Resolution (Banking): Who Qualifies and What You Get
Learn how to resolve disagreements with your bank through formal mediation services in the United Arab Emirates.
This scheme provides a way for bank customers to resolve disagreements with their financial institutions through mediation.
Who it's for
This service is for any customer who has a dispute with their bank that has not yet been resolved.
What you get
You receive mediation services to help settle complaints regarding your banking activities.
What it costs you
Using this service is free. However, it does require you to spend time following the required administrative steps.
The catch to know
You cannot go straight to this service. You must first file a formal complaint with your bank and allow them to attempt to resolve the issue through their own internal processes before you can escalate it.
How to apply
- Contact your bank directly to file a formal complaint.
- Wait for the bank to provide an official response or a resolution.
- If the bank's response is unsatisfactory, contact the central bank to request mediation.
- Follow the guidance provided by the regulatory body to complete your claim.