Sanadak: Who Qualifies and What You Get
Learn how to use Sanadak to resolve banking disputes independently if you cannot reach an agreement with your bank.
Sanadak is an independent service designed to resolve disputes between customers and banks.
Who it's for
This service is intended for customers who are facing disputes or disagreements with their banking institutions. If you are experiencing an issue regarding your banking services and cannot reach a satisfactory conclusion through standard channels, you may be eligible to use this service to seek a resolution.
What you get
When you use this service, you receive independent dispute resolution for your banking issues. Rather than relying solely on the bank's internal decision-making, this service provides an external layer of oversight to help settle disagreements and ensure that your concerns are addressed fairly and neutrally.
What it costs you
There is no cost to use this service. It is free for customers to access, ensuring that financial barriers do not prevent you from seeking a resolution to a banking dispute.
The catch to know
The most important thing to understand is the required sequence of events. You cannot escalate a problem directly to Sanadak as a first step. You must first attempt to resolve the issue through the bank's own formal complaint procedures. Only after you have tried to settle the matter with the bank directly can you move forward with an escalation to this service.
How to apply
- Identify the specific banking issue you are facing and contact your bank's customer service department.
- File a formal complaint with your bank and follow their internal process to resolve the matter.
- If the bank provides a final response that does not resolve your issue, or if they fail to respond, you can escalate the matter.
- Visit the official portal to submit your details and begin the formal dispute process.