Central Bank Consumer Protection: Who Qualifies and What You Get
Learn how to resolve disputes with banks or insurance companies through the official Central Bank consumer protection process.
This scheme provides a formal way for individuals to resolve disputes regarding banking and insurance services when they cannot reach an agreement directly with their provider.
Who it's for
This is for bank customers who have an unresolved dispute with their financial institution or insurance provider.
What you get
You receive access to a formal dispute resolution process designed to handle complaints related to banking and insurance matters.
What it costs you
There is no cost to use this service. However, you must provide evidence that you have already attempted to resolve the issue by filing a complaint with your bank first.
The catch to know
You cannot go straight to the Central Bank with a new problem. You must wait for the bank to respond to your initial complaint, which typically takes 30 days, before you can escalate the matter.
How to apply
- File a formal complaint directly with your bank or insurance provider first.
- Wait for the bank to provide a final response to your dispute.
- Gather all evidence and documentation regarding your communication with the bank.
- Visit the official portal to submit your escalation if the issue remains unresolved.