E-commerce Dispute Resolution: Who Qualifies and What You Get
Learn how to access legal mediation for faulty goods or failed deliveries when shopping online in the United Arab Emirates.
This scheme provides a mechanism for legal mediation regarding issues encountered during online shopping. It is designed to help resolve disputes related to goods or services purchased through digital platforms.
Who it's for
This scheme is intended for online shoppers who have encountered issues with their digital purchases. If you have bought goods online and faced problems with the transaction, you may qualify for this process.
What you get
If you use this scheme, you can access legal mediation. This mediation is specifically intended to address two main issues: when goods you ordered are faulty or when a delivery fails to reach you.
What it costs you
Using this service requires you to provide electronic records of your transaction. You will need to have these digital records available to support your dispute.
The catch to know
There is a specific limitation regarding which businesses are covered. This mediation only applies to businesses that are registered within the UAE.
How to apply
- Confirm that the business you are dealing with is registered within the UAE.
- Gather the electronic records of your transaction.
- Contact the relevant authorities to begin the mediation process.