TRA Consumer Rights: Who Qualifies and What You Get
Learn how to resolve billing disputes or service quality issues with your telecom provider through this consumer protection mechanism.
This scheme provides a way for people to resolve formal disputes regarding their telecommunications services.
Who it's for
This protection is available to any telecom subscriber living in the United Arab Emirates.
What you get
If you are facing issues with your service quality or have a dispute regarding your billing, this mechanism provides a way to reach a formal resolution.
What it costs you
There is no mention of a direct fee for this process, but it does require you to spend time attempting to resolve the issue directly with your service provider before escalating it.
The catch to know
Before you can use this scheme, you must first attempt to settle the matter with your telecom provider. You must keep a record of the reference number provided by your provider to move forward with a formal complaint.
How to apply
- Contact your telecom provider to report the issue.
- Ensure you receive a formal reference number for your complaint.
- If the issue remains unresolved, visit the official portal to file your dispute.