Consumer Protection Unit: Who Qualifies and What You Get
Learn how to use this unit to mediate unresolved disputes regarding bank charges, loans, or fraud in the United Arab Emirates.
The Consumer Protection Unit provides a way for banking customers to seek help when they cannot resolve a dispute with their bank directly.
Who it's for
This service is for any banking customer who has an unresolved complaint against their financial institution.
What you get
The unit provides mediation to help settle various banking disputes. This includes issues regarding bank charges, problems with loans, or instances of fraud.
What it costs you
There is no cost to use this service. However, you must have already attempted to resolve the issue directly with your bank before reaching out to the unit.
The catch to know
You cannot skip the bank and go straight to the unit. You must be able to provide formal proof that you have already tried to resolve the matter with your bank and were unsuccessful.
How to apply
- Contact your bank directly to lodge a formal complaint.
- Gather all documentation and proof of your interaction with the bank.
- Visit the official portal to submit your case for mediation.