Consumer Protection (Central Bank): Who Qualifies and What You Get
Learn how to use mediation services to resolve disputes with your bank or financial institution in the United Arab Emirates.
This scheme provides a way to resolve disagreements between customers and financial institutions through a mediation process.
Who it's for
This is available to any person who holds a bank account or uses financial services within the United Arab Emirates.
What you get
If you have a dispute with a bank or another financial institution, this service provides mediation to help settle the issue.
What it costs you
The service is free to use. However, you must have already attempted to resolve the matter through your bank's own formal complaint process before you can use this.
The catch to know
You cannot go straight to the regulator with a problem. You must first exhaust the bank's internal complaints process and receive a final response from them before this mediation becomes an option.
How to apply
- File a formal complaint directly with your bank.
- Wait for the bank to provide a final decision on your dispute.
- If the issue remains unresolved, prepare your documentation regarding the bank's response.
- Submit your case through the official portal: https://centralbank.ae