Australian Consumer Law (ACL) Compliance: Who Qualifies and What You Get
Learn your responsibilities regarding refunds, warranties, and advertising when selling goods or services to consumers in Australia.
This scheme sets the legal standards that businesses must follow when selling goods and services to everyday consumers.
Who it's for
Any business that sells goods or services directly to consumers is required to comply with these rules.
What you get
You receive clear guidelines on how to handle refunds, how to provide warranties, and how to manage your advertising to ensure it is truthful and not misleading.
What it costs you
The main cost is the time required to review and update your business documents, such as the "Terms and Conditions" listed on your website.
The catch to know
You cannot use signs or statements that say "No Refunds." Under these laws, consumer guarantees are mandatory, meaning you must honor certain rights regardless of your own store policy.
How to apply
- Review your current business policies regarding refunds and returns.
- Check your advertising to ensure it is not misleading.
- Update your website's terms and conditions to align with consumer guarantees.
- Visit the official portal for more detailed guidance: https://www.accc.gov.au