ACCC Small Business Portal: Who Qualifies and What You Get
Learn how the ACCC Small Business Portal helps retailers understand their legal obligations regarding refunds, warranties, and fair trading rules.
The ACCC Small Business Portal is an online resource designed to help business owners understand their legal responsibilities when dealing with customers.
Who it's for
This resource is intended for all retailers operating in the marketplace.
What you get
You can access clear information regarding the rules for providing refunds, managing product warranties, and ensuring fair trading practices. It helps you understand Consumer Guarantees, which are the automatic protections provided to customers when they buy goods or services.
What it costs you
Using this portal is free. However, it is considered essential reading for your staff to ensure everyone in your business understands the rules.
The catch to know
A common mistake made by business owners is displaying signs that say "No Refunds." Under consumer law, such signs are illegal because they attempt to override the legal rights of the customer.
How to apply
- Visit the official website to review the guidelines.
- Read through the sections regarding refunds and warranties.
- Share these rules with your employees to ensure compliance.
- Check the official portal for updates: https://www.accc.gov.au