Energy & Water Ombudsman: Who Qualifies and What You Get
Learn how to resolve disputes regarding your utility bills and services through this free mediation service.
The Energy & Water Ombudsman is a service that helps resolve disagreements between consumers and their utility providers. It provides a way to settle disputes regarding billing or service issues through mediation.
Who it's for
This service is for consumers who are having disputes with their energy or water providers. If you are unhappy with how you are being billed or the level of service you are receiving, you may qualify.
What you get
You receive mediation to help resolve unfair utility bills. The process aims to find a fair solution to your complaint without you needing to take legal action.
What it costs you
Using this service is free.
The catch to know
While the service operates on a national standard to ensure fairness, each state has its own specific office that handles these matters.
How to apply
- Contact your utility provider first to try and resolve the issue directly.
- If the issue remains unresolved, contact the ombudsman in your specific state.
- Provide the details of your dispute and any relevant billing information.