Fair Trading Dispute Resolution: Who Qualifies and What You Get
Learn how mediation services help resolve contract or conduct issues between agents and consumers in property disputes.
This scheme provides mediation services to help resolve disagreements regarding contracts or professional conduct in property matters.
Who it's for
This service is specifically designed for two groups of people: consumers and agents. If you are a consumer involved in a property dispute, or if you are an agent navigating a disagreement regarding a property transaction or service, you may qualify to use this resolution process.
What you get
You receive access to mediation services. Mediation is a structured way to resolve a conflict through a neutral third party. This process is intended to help both parties reach a resolution regarding issues with a contract or the way a business has conducted itself during a property transaction. It aims to settle disputes without the immediate need for more formal legal proceedings.
What it costs you
Using this service is free. There is no fee to access these mediation services. However, while there is no financial cost, it does require an investment of your time to prepare. You will be required to provide clear, organized documentation regarding the dispute to ensure the process can proceed effectively.
The catch to know
It is important to understand the scope of this service. This body handles matters related to national consumer law, but it is not a catch-all for every property disagreement. If your dispute involves specific state-level property regulations or state-specific laws, you may need to seek help from a state tribunal instead. Always check if your specific issue is governed by national rules or local state rules before beginning.
How to apply
- Gather all relevant documents, including any signed contracts or correspondence, that relate to your dispute.
- Review your situation to see if the issue falls under national consumer law or if it is a state-specific property matter.
- Visit the official portal to access the necessary resources and start your inquiry.