General Insurance Code of Practice: Who Qualifies and What You Get
Learn how the General Insurance Code of Practice sets standards for how insurance companies must treat you during the claims process.
The General Insurance Code of Practice sets out the standards that insurance companies must follow when dealing with you.
Who it's for
This is for anyone who holds a business insurance policy.
What you get
If your insurer follows this code, you are guaranteed specific standards for how they must treat you during the insurance claim process. This is designed to ensure you are treated fairly when you are making a claim.
What it costs you
There is no direct monetary cost to benefit from these standards. However, you should carefully read your PDS (Product Disclosure Statement) to understand the specific terms and conditions of your individual policy.
The catch to know
The code is not universal for every insurance company. It only applies to insurers who have officially signed on to be signatories of the code.
How to apply
- Check your insurance policy documents.
- Look for mentions of the code to see if your insurer is a signatory.
- Contact your insurer directly if you believe they have not met these standards.