OAIC Privacy Complaints: Who Qualifies and What You Get
Learn how to file a formal complaint if an organization has mishandled your personal information and failed to resolve the issue.
This scheme allows individuals to lodge a formal complaint if they believe an organization has mishandled their personal information.
Who it's for
This process is available to anyone who is concerned about a privacy breach involving their personal data.
What you get
If you lodge a complaint, the regulatory body will conduct an investigation into the complaint against the organization to determine if privacy rules were broken.
What it costs you
There is no fee to use this service. To move forward, you will need to provide evidence that a privacy breach actually occurred.
The catch to know
You cannot go straight to the regulator with a complaint. You must first attempt to resolve the issue by complaining directly to the organization involved; the regulator will only step in if the organization fails to fix the problem.
How to apply
- Contact the organization involved to lodge a formal complaint.
- Wait for the organization to respond to your concerns.
- If the matter is not resolved, visit the official website to lodge your complaint.
- Provide any evidence you have regarding the breach.