Translating and Interpreting Service (TIS): Who Qualifies and What You Get
Learn how to access free phone interpreting services when speaking with government agencies in Australia.
The Translating and Interpreting Service (TIS) provides free phone-based language support to help you communicate with government agencies. This service ensures that language barriers do not prevent you from accessing essential services or understanding important government information.
Who it's for
This service is specifically designed for non-English speakers who may find it difficult to communicate effectively with government offices using only English. If you rely on another language for your daily communication, this service is intended to help you navigate official processes more easily.
What you get
When you use this service, you get access to a professional interpreter. This means that instead of trying to explain complex matters in English, an interpreter will be brought into the conversation to bridge the gap between you and the government staff. This phone-based interpreting service helps ensure that your needs are understood and that you fully comprehend the information being provided to you by the government.
What it costs you
Using this service is completely free. There are no fees or charges for requesting an interpreter through this system to assist with your government-related calls.
The catch to know
A key feature of this service is its wide availability. You can request this service for any government call, which means you do not need to wait for a specific type of inquiry to ask for help. Whether you are calling about a small matter or a complex issue, you have the right to request an interpreter to assist you.
How to apply
- Contact the specific government agency or department you need to speak with via telephone.
- Once you are connected to a staff member, let them know that you require an interpreter.
- Tell the staff member which language you need the interpreter to speak so they can connect you to the right person.
- Wait on the line while the agency connects your call to a professional interpreter to facilitate the conversation.