Air Passenger Protection Regulations (APPR): Who Qualifies and What You Get
Learn your rights regarding compensation for flight delays, cancellations, and lost luggage on flights within or to and from Canada.
The Air Passenger Protection Regulations (APPR) are rules designed to protect travelers when their flights do not go as planned.
Who it's for
This applies to all passengers traveling on flights that go to, from, or within Canada.
What you get
If your travel is disrupted, you may be entitled to compensation. This covers situations involving flight delays, cancellations, and lost luggage.
What it costs you
There is no fee to access these protections, but you must follow the formal process. Your first step is to file a claim directly with the airline involved.
The catch to know
Airlines may sometimes cite "safety issues" as the reason for a disruption to avoid paying compensation. To protect yourself, it is important to keep your own detailed records of your flight details and any communication you have with the airline.
How to apply
- Contact your airline to file an official claim for compensation.
- Keep all receipts and documentation related to your delay or lost items.
- If the airline denies your claim, you can escalate the matter through the official agency.
For more details, visit the official portal: https://otc-cta.gc.ca/eng/air-passenger-protection-regulations