Office of the Taxpayers' Ombudsperson: Who Qualifies and What You Get
Learn how to access an independent review if you have experienced unfair treatment or poor service from tax authorities.
The Office of the Taxpayers' Ombudsperson provides an independent way to review complaints regarding how tax services are handled. This office serves as a way to ensure that taxpayers are treated fairly throughout their interactions with the tax agency.
Who it's for
This service is designed for any taxpayer who has a complaint regarding the service they received from the tax agency. If you feel that the way you were treated during a tax-related process was unfair or if the service provided did not meet expected standards, you may qualify to seek a review.
What you get
When you engage with this office, you receive an independent review of your specific situation. The goal is to address complaints regarding unfair treatment by the tax agency, providing a layer of oversight to ensure that service standards are being upheld for all citizens.
What it costs you
Using this service is free. There are no fees required to file a complaint or to have your situation reviewed by the Ombudsperson.
The catch to know
It is important to understand the limits of this office's authority. The Ombudsperson can only address complaints regarding service and the way you were treated by agency staff. They do not have the power to change tax laws, nor can they change how those laws are applied to your specific tax situation.
How to apply
- Determine if your complaint is about service quality or unfair treatment rather than a disagreement over the law itself.
- Visit the official website to understand the specific steps required for submission.
- Prepare the details of your interaction with the tax agency to support your complaint.
- Submit your complaint through the official channels provided on the portal.