INFO Network: Who Qualifies and What You Get
Learn how to access dispute resolution bodies if you have a financial complaint against a firm operating across borders.
The INFO Network is a global resource that helps you find the right body to resolve a financial dispute when you are dealing with a firm that operates across international borders.
Who it's for
This is for consumers who have a financial complaint against a company that operates in more than one country.
What you get
You gain access to the specific financial dispute resolution bodies that are responsible for handling complaints against those international firms.
What it costs you
There is zero cost to use this network to find the information you need.
The catch to know
Before you can use these dispute resolution services, you must first go through the firm's own internal complaint process and try to resolve the issue with them directly.
How to apply
- Attempt to resolve your issue through the firm's official internal complaint procedure.
- If the issue remains unresolved, visit the official network website.
- Use the portal to identify the relevant dispute resolution body for your specific case.