Global Travel Insurance Ombudsman: Who Qualifies and What You Get
Learn how to access independent mediation if your travel insurance claim has been disputed or rejected by your provider.
The Global Travel Insurance Ombudsman provides a way for travelers to resolve disagreements with their insurance providers through independent mediation.
Who it's for
This service is for policyholders who have a dispute regarding a travel insurance claim that has not been resolved through standard channels.
What you get
You receive independent mediation to help settle disputes between you and your insurance provider. This offers a neutral way to review your case without going through a formal court process.
What it costs you
There is no cost to use this service.
The catch to know
You cannot go straight to the ombudsman with a complaint. You must first receive a formal rejection letter from your insurance company before you are eligible for mediation.
How to apply
- File a claim with your insurance provider.
- Wait for the insurer to issue a formal decision on your claim.
- If the claim is rejected, request a formal rejection letter.
- Contact the relevant industry body to begin the mediation process.