ComReg Consumer Rights: Who Qualifies and What You Get
Learn how to use the ComReg dispute resolution process to solve problems with your phone or internet service in Ireland.
This scheme provides a formal way to settle disputes with your telecommunications provider regarding issues with your internet or phone services.
Who it's for
This scheme is available to any consumer using telecommunications services in Ireland. If you are an individual customer facing problems with your connectivity or phone line, you qualify to seek assistance through this process.
What you get
The primary benefit is access to a formal dispute resolution process. This is designed to help resolve disagreements that arise from your internet or phone service. This can include various technical or billing issues that prevent you from receiving the service you expect from your provider.
What it costs you
There is no cost to use this service. It is a free resource provided to help consumers manage issues with their service providers without having to pay additional fees to seek a resolution.
The catch to know
The most important thing to understand is that you cannot go directly to the regulator to file a complaint as your first step. You must first exhaust your provider's own internal complaints process. This means you are required to follow your provider's specific steps for handling grievances and must receive a final response from them before this scheme can step in to assist you.
How to apply
- Contact your service provider directly to raise a formal complaint about your internet or phone service.
- Follow your provider's specific internal procedures and wait for them to issue a final response regarding your issue.
- If your provider cannot resolve the matter, prepare to take your case to the regulator.
- Visit the official portal to find the next steps for dispute resolution: https://www.comreg.ie