Consumer Rights Act 2022: Who Qualifies and What You Get
Learn your legal rights regarding faulty digital goods and hardware to ensure your digital content works as expected.
This act provides legal protections for people who purchase faulty digital goods or hardware. It ensures that when you pay for digital content, it meets certain standards of quality and functionality.
Who it's for
This scheme is designed for all consumers. If you are an individual purchasing digital goods or hardware for personal use, you are covered under these protections.
What you get
You receive specific legal rights regarding digital goods and hardware that are faulty or do not perform as promised. This includes digital content that may fail to work correctly or does not meet the quality you were led to expect at the time of purchase. These protections are meant to ensure that the hardware and digital content you pay for remains functional and reliable.
What it costs you
There is no cost to you to be protected under this act. It is a set of legal rights that apply to your purchases automatically.
The catch to know
The most important thing to understand is that you often have stronger rights than you might realize, particularly regarding "digital content" that does not work. Many people assume that once a digital download or piece of software is purchased, the rules for physical goods no longer apply, but these protections ensure that digital content is held to a standard of quality.
How to apply
- Determine if the digital content or hardware you purchased is faulty or not working as expected.
- Contact the seller directly to inform them of the fault and request a resolution based on your consumer rights.
- If the seller does not resolve the issue, you can seek further guidance from the official consumer protection body.
- Consult the official portal for more specific information on how to proceed with a complaint.
For more information, visit https://www.ccpc.ie/