Consumer Protection Rights: Who Qualifies and What You Get
Learn about your legal rights when purchasing equipment or software to ensure you are protected during your transactions.
This scheme provides guidance on the legal protections available to you when you purchase goods or services in New Zealand.
Who it's for
This scheme is designed for a wide range of people, including all individual consumers. It is also intended to support small business owners who need to understand the rules surrounding their purchases.
What you get
You get access to essential information regarding your legal rights when you are buying equipment or software. This guidance helps you understand what you should expect from a seller and what your protections are if a product or service does not meet the required standards. This is particularly useful for those investing in professional tools or digital software.
What it costs you
Accessing this information and understanding these rights is free. You do not have to pay a fee to learn about the protections available to you.
The catch to know
There is an important distinction regarding how these protections apply depending on who you are buying from. While many protections are standard for consumers, the Consumer Guarantees Act (CGA) often does not apply to business-to-business purchases. This means that if you are buying for a business rather than as an individual consumer, your legal protections might differ from the standard consumer protections.
How to apply
- Visit the official portal to browse the available resources.
- Search for specific information regarding the equipment or software you intend to buy.
- Review the details to ensure you understand your rights before completing a transaction.
- Use the provided information to resolve any issues if a purchase does not go as expected.