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Energy Hardship Support: Who Qualifies and What You Get

Learn how to access emergency grants to help prevent your power from being disconnected if you are struggling with utility bills.

This scheme provides emergency financial assistance to help people who are struggling to pay their electricity bills.

Who it's for

This support is specifically designed for individuals or households in New Zealand who are finding it difficult to cover the costs of their power bills. It is intended for those facing immediate financial pressure regarding their utility expenses and who may be at risk of losing access to electricity if they cannot meet their payment obligations.

What you get

The primary benefit of this scheme is access to emergency grants. These grants are designed to provide immediate relief to help prevent power disconnection. By receiving this assistance, you can maintain your access to essential electricity services during a period of financial hardship.

What it costs you

There is no direct monetary fee to apply for this assistance. However, the process requires a means-tested assessment. This means you will need to provide information regarding your financial situation so that a government body can evaluate your income, expenses, and overall eligibility for the grant. You should be prepared to provide documentation that confirms your current financial standing and your outstanding power bill.

The catch to know

The most important thing to understand is that this assistance is usually a one-off payment. It is intended to address an immediate crisis rather than providing a long-term solution for ongoing utility costs. Because it is a single payment, it may not solve permanent budget issues, so it is often best used as a temporary safety net.

How to apply

  1. Contact Work and Income to explain your current situation regarding your utility bills.
  2. Prepare your documents, such as your most recent power bill and any information regarding your income.
  3. Undergo the means-tested assessment to determine if you meet the requirements for the grant.
  4. Follow the instructions provided by the official agency to receive your emergency payment.