Healthline: Who Qualifies and What You Get
Access free, 24/7 health advice from registered nurses to help manage medical concerns at any time.
Healthline is a dedicated health advice service that provides professional guidance over the phone at any time of the day or night.
Who it's for
This service is designed to be accessible to everyone. Regardless of your specific circumstances, anyone seeking health-related guidance can reach out to the service to speak with a professional.
What you get
When you call, you get access to 24/7 health advice. You will be connected with registered nurses who are trained to listen to your concerns and provide medical guidance. This service is available around the clock, ensuring that whether it is the middle of the night or during a busy workday, you can receive professional input regarding your health.
What it costs you
Using this service is free. There is no charge for the consultation, and it only costs you the price of a standard phone call to connect with the nursing staff.
The catch to know
It is important to understand the limits of this service so you can plan your care effectively. While the registered nurses can provide valuable advice regarding urgent care and help you understand how to manage a medical situation, they cannot prescribe medication. If your situation requires a prescription or a physical examination, the nurse will guide you on the next steps for seeking that specific type of medical treatment.
How to apply
Since this is a phone-based advice service, there is no formal application process or paperwork required to use it.
- Pick up your phone and dial the service number.
- Wait to be connected to a registered nurse.
- Describe your symptoms or health concerns clearly to the professional.
- Follow the guidance or urgent care advice provided by the nurse during your conversation.
For more information, visit https://www.health.govt.nz