Insurance & Financial Services Ombudsman: Who Qualifies and What You Get
Learn how to resolve disputes with insurers or financial advisers through this independent resolution service.
This scheme provides an independent way to resolve disagreements between customers and their insurance companies or financial advisers.
Who it's for
This service is for customers who have a dispute regarding insurance claims or the advice they received from a financial adviser.
What you get
You can receive an independent resolution to help settle your dispute. This provides a neutral way to handle disagreements that you cannot resolve directly with the company involved.
What it costs you
There is no direct fee for using this service, but you must first exhaust the internal complaints process of the insurer or adviser before you can bring your case here.
The catch to know
You must act quickly, as there are strict time limits for filing a complaint. If you wait too long, you may be unable to use this service.
How to apply
- First, file a formal complaint with your insurer or financial adviser.
- Wait for the company to provide a final response to your complaint.
- If you are still unhappy with the outcome, visit the official website to start your claim.