CST Complaint Portal: Who Qualifies and What You Get
Learn how to resolve internet speed or billing disputes through the official CST complaint process in Saudi Arabia.
The CST Complaint Portal is a service designed to help people resolve disputes with their internet service providers.
Who it's for
This portal is for any subscriber experiencing issues with their internet service.
What you get
If you are having trouble with your internet speed or have problems with your billing, this service provides a way to get a mandatory resolution to your dispute with your provider.
What it costs you
Using this service is free. To use it, you must provide proof that your internet service provider failed to meet the service levels promised in your agreement.
The catch to know
You cannot go directly to the commission to file a complaint. You must first escalate your issue with your internet service provider before the CST will step in to intervene.
How to apply
- Contact your internet service provider to file an initial complaint.
- Wait for the provider to issue a response or a resolution.
- If the issue remains unresolved, visit the official portal to escalate the matter.