SAMA Consumer Protection: Who Qualifies and What You Get
Learn how to resolve disputes with banks and remittance companies in Saudi Arabia through the official protection scheme.
This scheme provides a way for people to resolve disputes and disagreements with their banks or remittance companies.
Who it's for
This is available to anyone who is a customer of a bank or a financial service provider.
What you get
If you have a disagreement with your bank or a company that handles money transfers, this scheme helps you reach a resolution regarding your dispute.
What it costs you
There is no cost to use this service. You can file your complaint online.
The catch to know
You cannot go straight to the regulator to complain. You must first attempt to resolve the issue by filing a complaint directly with your bank or service provider first. SAMA will only intervene if the bank does not resolve your issue.
How to apply
- Contact your bank or financial service provider to file an initial complaint.
- Wait for the bank's official response to your complaint.
- If you are unhappy with the outcome, visit the official portal to escalate the matter.