SAMA Care: Who Qualifies and What You Get
Learn how to use SAMA Care to resolve banking disputes or unfair charges in Saudi Arabia.
SAMA Care is a formal service designed to provide a resolution for banking disputes or instances where a customer has faced unfair charges.
Who it's for
This scheme is open to all banking customers within Saudi Arabia. Whether you are managing personal savings or business accounts, if you are a customer of a bank and have a disagreement regarding your banking services, you are eligible to use this system to seek assistance.
What you get
The primary benefit of this service is the ability to seek a formal resolution for banking disputes. This includes situations where you feel you have been subject to unfair charges or where a specific banking transaction has not been handled correctly. It acts as a mechanism to ensure that customer grievances regarding banking services are addressed and resolved through the proper channels.
What it costs you
There is no cost to use this service. It is entirely free for customers to access the resources provided to resolve their banking issues.
The catch to know
The most important thing to understand is the required order of operations. You cannot go directly to the Saudi Central Bank to file a complaint about a bank. You must first contact your bank directly to try and resolve the issue through their internal processes. Only after you have attempted to resolve the matter with your bank and are unsatisfied with the outcome can you escalate the matter to SAMA Care.
How to apply
- Identify the specific banking dispute or unfair charge you are facing.
- Contact your bank's customer service or dispute department to lodge an official complaint.
- Follow the bank's internal procedures and wait for their official response to your claim.
- If the bank's response does not resolve your issue, visit the official portal to submit your case for review.