Broadband Universal Service Obligation: Who Qualifies and What You Get
Learn if you have a legal right to request an affordable broadband connection upgrade if your current speeds are too slow.
The Broadband Universal Service Obligation is a legal right that allows certain households to request an upgrade to a more affordable internet connection.
Who it's for
This scheme is for homes where the current broadband speeds are below a specific threshold. Specifically, you qualify if your download speed is under 10Mbps and your upload speed is under 1Mbps.
What you get
If you meet the requirements, you have a legal right to request a connection upgrade that is more affordable than standard market options. This is designed to ensure that people in areas with poor connectivity are not left behind.
What it costs you
There is a cap on the cost of the upgrade. The cost is capped at £3,400; however, if the actual cost of the installation and connection exceeds this amount, you will be responsible for paying the excess.
The catch to know
While this scheme helps you get a better connection, it does not guarantee that you will receive fibre-to-the-premises (FTTP) technology. The type of technology provided depends on what is available and feasible in your area.
How to apply
- Check your current download and upload speeds to see if you meet the minimum requirements.
- Contact your internet service provider to ask about your rights under the obligation.
- Review the costs and the technology that will be installed at your home.
- Follow the instructions provided by your provider or the official portal to complete the request.