Consumer Rights Act 2015: Who Qualifies and What You Get
Learn your legal rights to get a refund, repair, or replacement if the goods you purchase are faulty.
This law protects you when you buy something that does not work as expected. It ensures you have legal standing if you receive faulty goods.
Who it's for
This protection applies to all consumers within the United Kingdom.
What you get
If you buy something that is faulty, you have the legal right to ask for a refund, a repair, or a replacement to make things right.
What it costs you
There is no cost to exercising these statutory rights.
The catch to know
Your right to a full refund is strongest during the first 30 days after purchase. If you wait longer than that period to report a fault, the retailer may have the option to offer a repair or a replacement instead of a full refund.
How to apply
- Identify the fault with your item.
- Contact the retailer where you bought the product.
- State whether you are seeking a repair, replacement, or refund based on how long you have owned it.
- Provide proof of purchase, such as a receipt.