Legal Ombudsman Service: Who Qualifies and What You Get
Learn how to use the Legal Ombudsman Service to resolve complaints against legal service providers independently and for free.
The Legal Ombudsman Service provides an independent way to resolve complaints regarding the service you received from a legal professional.
Who it's for
This service is for anyone who has used a legal service provider and is unhappy with the level of service they received.
What you get
You receive an independent review of your complaint. The service works to find a resolution to your dispute with the legal firm or professional.
What it costs you
There is no cost to you for using this service to make a complaint. The legal firms involved are responsible for paying the case fees.
The catch to know
You cannot go straight to the Ombudsman. You must first use the legal firm's own internal complaints process and give them a chance to fix the issue before you can escalate it.
How to apply
- Complain directly to your legal service provider first.
- Wait for their official response regarding your complaint.
- If you are still unhappy, visit the official website to start your claim.
- Follow the instructions on the portal to submit your details.