NHS Complaints Advocacy: Who Qualifies and What You Get
Learn how to access free support to help you navigate the formal process of making a complaint regarding your NHS care.
This service provides free support to help people navigate the formal process of making a complaint about their care within the NHS.
Who it's for
This service is available to anyone who wants to make a formal complaint regarding the care they have received through the NHS.
What you get
You receive free support to help you navigate the official complaints process. An advocate can help you understand your rights and assist you in communicating your concerns.
What it costs you
There is no cost to use this service; it is completely free.
The catch to know
It is important to understand that these advocates do not investigate your complaint or decide on the outcome. Their role is to support you through the process, rather than to conduct the investigation themselves.
How to apply
- Identify the specific concerns you have regarding your NHS care.
- Contact an advocacy service to request assistance.
- Work with your advocate to prepare your formal complaint.
- Follow the guidance provided by your advocate to submit your complaint through the official channels.