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WaterSure: Who Qualifies and What You Get

Learn how the WaterSure scheme helps households on benefits manage their water bills through capped charges.

WaterSure is a scheme designed to help households manage their water costs by placing a limit on how much you are charged.

Who it's for

This scheme is available to individuals or households who are currently receiving benefits and have a water meter installed at their property.

What you get

If you qualify, your water bills will be capped. This means there is a limit on the amount you are required to pay for your water usage, helping to keep your essential household costs predictable.

What it costs you

There is no direct cost to join the scheme, but you must submit an application to your water provider to be considered.

The catch to know

The most important requirement is that you must have a water meter installed at your home. If your water is not metered, you will not be eligible for the capped billing.

How to apply

  1. Check that you are receiving benefits.
  2. Confirm that you have a water meter installed at your home.
  3. Contact your water company to submit an application.
  4. Visit the official portal for more details: https://www.ofwat.gov.uk/households/customer-assistance/watersure/