Direitos do Passageiro: Who Qualifies and What You Get
Learn about the protections and assistance available to air passengers in Brazil regarding flight delays and cancellations.
This scheme outlines the protections and assistance available to people traveling by air in Brazil when flights are delayed or cancelled. It serves as a set of guidelines to ensure passengers are treated fairly during travel disruptions.
Who it's for
This scheme is designed for all air passengers. Regardless of your ticket type or the destination, if you are traveling by air within the framework of these regulations, you are covered under these passenger rights.
What you get
When your travel plans are interrupted, this scheme provides specific guidelines regarding compensation and assistance. This is meant to help passengers navigate the difficulties caused by flight delays or sudden cancellations. The goal is to ensure that airlines provide the necessary support required to manage these disruptions, helping to mitigate the impact on your travel schedule and well-being.
What it costs you
There is no cost to you to access these protections or to understand your rights under the current regulations. The assistance and guidelines are provided as part of the standard passenger protections in the aviation sector.
The catch to know
The most important thing to remember is to keep your boarding passes. Many people discard their boarding passes immediately after landing, but these documents are essential. You need them as physical or digital proof that you were on the flight and to document the specific details of any delays or cancellations you experienced. Without this proof, it can be very difficult to claim the assistance or compensation you are entitled to.
How to apply
- Always save your boarding passes and any documentation provided by the airline during a delay or cancellation.
- Reach out to your airline immediately if a flight is delayed or cancelled to request the assistance outlined in the guidelines.
- If the airline does not provide the necessary support, you can review the official rules to understand your specific rights.
- Visit the official portal for more information: https://www.gov.br/anac/pt-br/assuntos/passageiros