Air Passenger Rights: Who Qualifies and What You Get
Learn how to claim compensation for flight delays, cancellations, or lost luggage when traveling by air in Brazil.
These regulations protect travelers by ensuring they receive assistance and compensation when things go wrong during a flight.
Who it's for
This scheme is for air travelers. If you are flying as a passenger, these protections apply to you.
What you get
The rights are designed to provide compensation for several specific travel disruptions. You are entitled to seek compensation if your flight experiences a delay or if the flight is cancelled entirely. Additionally, if your luggage is lost during your journey, these rights cover you for that loss as well.
What it costs you
There is no fee to access these protections; the process is free. To ensure you can successfully seek what you are owed, it is essential that you keep your boarding pass, as this serves as your primary proof of travel and participation in the flight.
The catch to know
When issues arise, airlines often try to offer vouchers as a way to resolve the situation. It is important to be aware that you are entitled to receive cash rather than being forced to accept a voucher for future travel.
How to apply
- Save and keep your physical or digital boarding pass for every leg of your trip.
- Document the specific details of the delay, cancellation, or lost luggage.
- Contact the airline directly to request the compensation you are owed.
- If the airline does not provide a satisfactory resolution, visit the official portal to learn about your next steps.