Anatel Consumer Protection: Who Qualifies and What You Get
Learn how to use official channels to resolve internet speed and billing disputes with your telecommunications provider.
This is an official system designed to help people resolve disputes with their telecommunications providers. It provides a formal way to address problems regarding service quality or incorrect charges.
Who it's for
This scheme is available to all telecommunications users.
What you get
You gain access to an official channel to file complaints regarding your internet speed or issues with your billing. It acts as a way to escalate problems that your service provider has not resolved through their own customer support.
What it costs you
Using this service is free. To use it, you will need to provide proof of your service contract.
The catch to know
Before you contact Anatel, you must first contact your internet service provider. You must record the official protocol number (protocolo de atendimento) from that initial conversation, as you will need it to move forward with a complaint.
How to apply
- Contact your service provider to report the issue.
- Obtain and write down the official protocol number for your request.
- Visit the official portal to submit your complaint using your documentation.