Fale Conosco BCB: Who Qualifies and What You Get
Learn how to use the official channel to register banking complaints and resolve issues with financial institutions in Brazil.
Fale Conosco BCB is an official communication channel provided by the central bank to help people register complaints regarding banking services.
Who it's for
This channel is open to any citizen.
What you get
You receive an official way to submit complaints about your experiences with banking institutions. It serves as a formal mechanism to bring your financial service issues to the attention of the central authority.
What it costs you
Using this service is free.
The catch to know
Before you contact the central bank, you must first try to resolve your issue directly with your bank's own ombudsman (known as the Ouvidoria). The central bank usually requires that you exhaust the bank's internal complaint process before they will step in to help.
How to apply
- Contact your bank's internal ombudsman to report your problem.
- Keep any protocol numbers or documentation provided by the bank.
- If the bank does not resolve the issue, visit the official portal.
- Follow the instructions on the website to submit your complaint.