Ouvidoria Geral da União: Who Qualifies and What You Get
Learn how to use this official channel to submit complaints or suggestions regarding federal services in Brazil.
This is a formal communication channel used to submit complaints and suggestions regarding federal services. It serves as a structured way for citizens to interact with the government when they encounter issues with federal administration.
Who it's for
This service is available to anyone who has a complaint regarding federal services. If you have interacted with the federal government and feel a service was not handled correctly, or if you have suggestions on how these services could be improved, you are eligible to use this channel.
What you get
By using this channel, you gain access to a formal mechanism for submitting grievances. This ensures that your complaints and suggestions are officially recorded and directed to the appropriate authorities for review. It provides a standardized way to ensure your voice is heard when you have feedback regarding how federal services are being managed or delivered.
What it costs you
Using this service is completely free. There are no fees required to register a complaint, submit a suggestion, or interact with the platform provided by the Controladoria-Geral da União.
The catch to know
The main catch is that this should not be your first step for every minor issue. You should generally use this channel only after you have already attempted to resolve your issue through the specific local channels or the individual departments involved in the service you are disputing. It is designed as an escalation point for when those primary methods fail to provide a resolution.
How to apply
- Access the official Fala.BR platform online.
- Choose the specific category for your request, such as a complaint or a suggestion.
- Provide the required details regarding the federal service you are contacting.
- Submit your request through the portal and keep track of your submission.