Procon: Who Qualifies and What You Get
Learn how to resolve disputes with retailers through this mediation platform for consumers in Brazil.
Procon is a mediation service designed to help resolve disagreements between customers and retailers. It acts as a bridge to help settle issues when a purchase or service does not meet legal standards.
Who it's for
This service is available to all consumers. If you have purchased goods or services and are facing a problem with the provider, you qualify to use this mediation platform.
What you get
You can use this platform to seek mediation for various disputes with retailers. This includes situations where products are not as described or when you encounter faulty goods, such as gaming hardware that fails to work correctly. The goal is to find a resolution to the conflict through a structured mediation process.
What it costs you
Using this service is completely free. There are no fees required to access the mediation platform or to lodge a complaint. The entire process is handled through an online platform, meaning you do not need to pay for physical office visits to begin the mediation process.
The catch to know
The most important thing to remember is that you must provide proof of your transaction and your attempts to fix the issue. You must keep all your invoices (known as Nota fiscal) and save all email threads as evidence. Without these documents to prove what was bought and what was promised, it will be difficult to resolve your dispute.
How to apply
- Collect all your evidence, including your invoices (Nota fiscal) and any written communication you have had with the store.
- Access the official consumer portal online.
- Follow the guided steps on the website to register your complaint against the specific retailer.
- Monitor the portal for responses from the company involved in the dispute.