Consumer Protection: Who Qualifies and What You Get
Learn how to use mediation to resolve disputes with companies like banks and airlines through this public consumer protection platform.
This scheme provides a way for people to resolve disputes with companies through a mediation process. It acts as a bridge between you and businesses to help settle disagreements without needing to take legal action immediately.
Who it's for
This service is available to all consumers. If you have purchased a product or a service and have a legitimate dispute regarding that transaction, you qualify to use this mediation service.
What you get
When you use this system, you receive mediation for disputes with various types of companies. This includes common sectors such as banks, airlines, and telecommunications providers (telcos). The goal is to facilitate a conversation between you and the business to reach a resolution regarding your specific problem.
What it costs you
Using this service is completely free of charge. There are no administrative fees to file a complaint or to participate in the mediation process. You handle everything through an online submission, meaning you can manage your dispute from your computer or mobile device without needing to visit a physical office.
The catch to know
One important detail to keep in mind is that companies are ranked by their response time. Because companies are evaluated on how quickly they address the issues raised by citizens, it is helpful to check these rankings before you decide to buy from a specific provider. This can help you choose businesses that are more proactive in resolving consumer problems.
How to apply
- Access the official government portal for consumer protection.
- Navigate to the section for submitting a complaint (Reclamação).
- Provide the necessary details regarding your dispute with the company.
- Monitor the platform for responses from the business to complete the mediation.