Procon Digital: Who Qualifies and What You Get
Learn how to access consumer protection rights and report issues through Procon Digital to protect your rights as a consumer in Brazil.
Procon Digital is a service provided by the Ministério da Justiça to help citizens exercise their consumer protection rights and report various issues regarding goods and services.
Who it's for
This scheme is designed to be accessible to all consumers. Whether you are shopping in person or engaging in digital commerce, the protections and reporting mechanisms are available to everyone who falls under the status of a consumer.
What you get
The primary benefit is access to consumer protection rights (Direito do Consumidor). This includes the ability to report problems you have encountered with products or services. By using this digital platform, you can seek resolution for disputes and ensure that the rights granted to you by law are being respected by businesses and service providers.
What it costs you
There is no financial cost to use this service. It is entirely free to access the information and the reporting tools provided through the official channels.
The catch to know
While the national platform is a central resource, you should be aware that different regions may have their own specific processes. If the national Procon system is busy or if you encounter difficulties, it is often helpful to check with your specific state-level Procon to see if they offer additional or alternative assistance for your specific location.
How to apply
- Access the official government portal for consumer rights.
- Locate the section dedicated to consumer protection and reporting.
- Follow the specific instructions provided on the site to file your report or seek information.
- Ensure you have any necessary details regarding your consumer issue ready to submit.
https://www.gov.br/mj/pt-br/assuntos/seus-direitos/consumidor