Aviation Safety Agency: Who Qualifies and What You Get
Learn how to seek compensation for flight delays or cancellations through the Aviation Safety Agency in Spain.
The Aviation Safety Agency provides a formal way for travelers to seek compensation when their flights are delayed or cancelled.
Who it's for
This scheme is specifically for airline passengers who have experienced disruptions during their travels. If you have been affected by flight cancellations or significant delays, you may be eligible to seek redress through this process.
What you get
The primary benefit of this scheme is the ability to pursue compensation claims. This is intended to help passengers who have suffered due to flight delays or cancellations, providing a structured way to seek the reimbursement or compensation they are entitled to under aviation regulations.
What it costs you
Using this process is free. You can submit your request through a free online form, meaning there are no administrative fees required to file your documentation with the agency.
The catch to know
A common issue for travelers is that airlines often ignore or decline initial claims sent directly to them. It is important to understand that you should not go straight to the agency as your first step. You must first attempt to resolve the matter with the airline itself. The Aviation Safety Agency acts as the next step in the process if your initial attempts to get compensation from the airline are unsuccessful or if they fail to provide a response.
How to apply
- Contact the airline involved in your disrupted flight to file an initial claim.
- Keep all documentation related to your flight, including boarding passes and any notices of delay or cancellation.
- Wait for a formal response from the airline regarding your request for compensation.
- If the airline ignores your claim or refuses to provide a resolution, move to the next step by contacting the agency.
- Complete the official online form provided by the agency to escalate your case for review.