Consumer Mediation Obligation: Who Qualifies and What You Get
Learn how businesses in France must resolve customer disputes through mediation instead of going straight to court.
This obligation requires businesses that sell products or services to individuals to provide a way to settle disagreements through a neutral third party.
Who it's for
This applies to all businesses that sell goods or services directly to consumers.
What you get
It provides a legal method to resolve disputes with customers through mediation. This allows you to settle disagreements without the need to go through a formal court process.
What it costs you
You are required to subscribe to a mediator. This typically involves a yearly fee, which is roughly between €50 and €100 per year.
The catch to know
You cannot just have a mediator; you must also clearly display the contact information for your chosen mediator within your shop so customers know how to reach them.
How to apply
- Choose a registered mediator to handle your customer disputes.
- Complete the subscription process with the mediator.
- Display the mediator's contact details prominently in your place of business.
- Check the official government website for specific registration requirements.