SME Ombudsman: Who Qualifies and What You Get
Learn how small businesses can access mediation and legal support if they are facing unfair trade practices.
The SME Ombudsman is a service provided by the SME Agency to help businesses navigate disputes and seek assistance when they encounter unfair trade practices in the marketplace.
Who it's for
This scheme is specifically designed for businesses that are facing unfair trade practices. If your business is being treated unfairly in commercial transactions or dealings, you may be eligible to use this service to seek a resolution.
What you get
When you engage with the SME Ombudsman, you gain access to mediation and legal support. Mediation is a process where a neutral third party helps both sides in a dispute reach a mutual agreement. Additionally, the service provides legal support to help you understand your position and navigate the complexities of your specific situation.
What it costs you
Accessing this service is designed to be accessible to small businesses, and the initial consultation is free. You do not have to pay a fee to speak with a representative to discuss your situation and explore your options.
The catch to know
The most important thing to understand before starting this process is the scope of the ombudsman's power. The ombudsman does not have the authority to issue a binding verdict or force a resolution upon the parties involved. Instead, their role is to act as a mediator, meaning they facilitate communication and negotiation to help you and the other party find a way to settle the matter yourselves.
How to apply
- Determine if the issue you are facing meets the criteria for unfair trade practices.
- Reach out to the SME Agency to request an initial consultation regarding your business concerns.
- Discuss your specific situation during the free consultation to understand how mediation might work for you.
- Engage in the mediation and legal support process to work toward a settlement.