Atención a Usuarios CONDUSEF: Who Qualifies and What You Get
Learn how to access legal advice and mediation services if you have a dispute with a financial institution in Mexico.
This scheme provides legal guidance and mediation services to help resolve disagreements between individuals and financial institutions.
Who it's for
This service is specifically designed for users of financial products. If you use banking services or other financial tools and find yourself in a disagreement with the institution providing them, you may qualify for assistance.
What you get
The primary benefit of this scheme is access to legal advice and formal mediation. If you have a dispute regarding your financial products, the service helps facilitate a mediation process. This is intended to help find a resolution to your problem through a structured legal framework rather than leaving you to handle the conflict alone.
What it costs you
The process is free of charge for the user. There are no fees to access the advice or the mediation services provided by the agency. While there is no monetary cost, it does require you to dedicate time to the process, which includes the preparation and filing of a formal claim to document your specific grievance.
The catch to know
The most important thing to understand is that you cannot go directly to this mediation service as your first step. You must first attempt to resolve the issue directly with the bank or financial institution involved. Only after you have tried to settle the matter through the bank's own internal channels and failed can you escalate the matter to this service.
How to apply
- Contact your financial institution first to attempt a direct resolution of your dispute.
- If the bank cannot resolve your issue, prepare your documentation to show that you have attempted a direct settlement.
- Prepare a formal claim detailing the nature of your dispute with the financial product.
- Submit your formal claim to the authorities to initiate the mediation and advice process.