Normas de Comercio Electrónico: Who Qualifies and What You Get
Learn the essential consumer protection standards for creators selling digital products in Mexico.
These are the standard regulations designed to protect consumers during digital transactions. They establish the rules that must be followed when selling goods or services online in Mexico.
Who it's for
This scheme applies to creators who sell digital products. If you are a freelance creator or an online entrepreneur providing digital goods to customers, these standards are designed to govern your business interactions.
What you get
By following these guidelines, you ensure that your business meets established consumer protection standards. This framework provides a structured way to conduct commerce, helping to protect the rights of your customers and providing a clear set of rules for how digital transactions should be managed.
What it costs you
Compliance requires transparency in how you run your digital storefront. You are required to provide clear and accessible information to your customers. Specifically, you must clearly outline your return policies so buyers know what to expect if they are not satisfied. Additionally, you must provide clear contact information so customers can reach you directly with questions or issues.
The catch to know
The most significant risk for digital creators is that not following these specific regulations can lead to platform bans. Because these standards are tied to how digital commerce is conducted, failing to meet the requirements could result in being removed from the platforms you use to reach your audience.
How to apply
- Identify all digital products you plan to sell to ensure they fall under these commerce rules.
- Create and publish clear return policies on your sales pages.
- Make sure your contact information is easy for any customer to find.
- Monitor official updates from the Secretaría de Economía to ensure you remain compliant with evolving digital commerce standards.