CONDUSEF Financial Defense: Who Qualifies and What You Get
Learn how to access mediation and protection if you face banking abuses or financial services disputes in Mexico.
CONDUSEF Financial Defense is a service that provides mediation and protection for people facing unfair treatment or abuses from financial institutions.
Who it's for
This scheme is available to any financial consumer. If you use financial services and encounter issues with how those services are managed, you are eligible to use this protection.
What you get
If you face banking abuses, this scheme provides mediation. This means the agency acts as a mediator to help resolve disputes between you and the financial institution, offering a layer of protection to defend your interests.
What it costs you
Using this service is free. There are no costs involved in accessing this protection or the mediation process. The only requirement is the time it takes to file a formal complaint.
The catch to know
There is a specific sequence you must follow to get help. You must first complain to your bank regarding your issue before CONDUSEF will intervene.
How to apply
- File a complaint with your bank regarding the issue you are facing.
- If the issue remains unresolved, contact the agency to request mediation.
- Visit the official portal for more information: https://www.condusef.gob.mx