Telecom Consumer Rights: Who Qualifies and What You Get
Learn how to protect yourself from unfair internet and mobile service practices and how to report connectivity issues in Mexico.
This scheme provides legal protections for people using mobile and internet services to ensure service providers follow fair practices.
Who it's for
This scheme is designed for all internet and mobile users. If you rely on a mobile data connection or a home internet service to stay connected, you are covered under these consumer rights protections.
What you get
You receive legal protection against unfair practices from your internet service provider (ISP). This framework is intended to safeguard your rights as a consumer, ensuring that the companies providing your connectivity adhere to established regulations and treat you fairly in your dealings with them.
What it costs you
Using these consumer rights protections is entirely free. There are no fees required to access these legal protections or to seek help regarding your service.
The catch to know
Many users are unaware that they have a direct line of communication regarding their connection quality. If you are experiencing issues such as slow internet speeds that do not meet your service agreement, you can report these specific connectivity problems directly to the IFT to seek a resolution.
How to apply
- Identify the specific issue you are having with your current service provider, such as unfair billing or connectivity problems.
- Access the official "Soy Usuario" platform, which is the designated tool for managing these consumer concerns.
- Submit your report with the relevant details regarding your service and the specific issues you have encountered.
- Monitor the official portal for updates on your case and further guidance: https://www.ift.org.mx