Consumer Protection (PROFECO): Who Qualifies and What You Get
Learn how to use PROFECO to resolve disputes with banks and service providers in Mexico.
PROFECO is a government program in Mexico designed to help people resolve disputes with businesses and service providers.
Who it's for
This scheme is available to any consumer who has a disagreement with a company or a bank.
What you get
If you have a conflict with a business regarding a service or a product, the agency provides mediation. This is a process where a neutral party helps you and the company reach a fair agreement.
What it costs you
There is no cost to use this service; it is free. You can file your complaint either through the official website or by visiting an office in person.
The catch to know
To have a successful mediation, you must have evidence. You need to keep all of your receipts, invoices, and signed contracts related to the dispute.
How to apply
- Gather all your proof of purchase and relevant contracts.
- Choose to file your complaint online or visit a physical office.
- Follow the guided steps provided by the agency to submit your case.
- Visit the official portal for more details: https://www.gob.mx/profeco