Derechos del Pasajero: Who Qualifies and What You Get
Learn how to claim legal protection and compensation if your flight is delayed or cancelled while traveling in Mexico.
This scheme provides legal protection for travelers who encounter issues while flying. It is designed to ensure that passengers are treated fairly when flight schedules change unexpectedly.
Who it's for
This protection is available to all air travelers. If you are flying on a flight that experiences issues, you are covered under these regulations.
What you get
You receive legal protection regarding your rights if your flight experiences delays or cancellations. This scheme is designed to protect your interests when airlines do not meet their service obligations, ensuring you have a way to address problems caused by scheduling changes.
What it costs you
Using this protection is free. There are no government fees required to access these legal protections or to file a complaint regarding your flight experience.
The catch to know
Airlines will often try to offer you travel vouchers as a solution to your problem. It is important to understand your specific rights regarding compensation so that you can decide whether a voucher is sufficient or if you should request cash compensation instead of just a voucher. Being aware of this distinction can prevent you from accepting a solution that might be less favorable than what you are legally entitled to.
How to apply
- Gather all your travel documents, including your boarding passes and any notifications you received regarding your flight.
- Prepare a formal complaint, known locally as a Queja ante PROFECO, detailing the specific issues you faced with your flight.
- Submit your claim through the official government channels to initiate the protection process.
For more information, visit the official portal at https://www.gob.mx/profeco