Digital Help Point: Who Qualifies and What You Get
Get in-person assistance at your local library if you are struggling to navigate government websites and digital services.
The Digital Help Point is a service provided through local libraries to assist people who find it difficult to use government websites and navigate digital services.
Who it's for
This service is designed for anyone who struggles with the complexities of government websites. It is particularly helpful for those who find it challenging to manage their affairs through digital-only platforms, such as accessing information regarding healthcare, housing, or social participation. If you find it difficult to navigate the online portals required for your daily life, this service is available to you.
What you get
When you visit a participating library, you receive in-person assistance from staff members. They are there to help you understand how to use digital tools and to guide you through the process of finding what you need on official websites. This provides a physical space where you can get help with digital navigation rather than trying to figure out complex online systems on your own.
What it costs you
There is no cost to use this service. It is provided for free at your local library.
The catch to know
It is important to understand the specific limits of this assistance. While the staff can help you navigate the websites and show you how to find information, they cannot perform official actions, submit applications, or complete transactions for you. They act as guides to help you learn how to use the systems, but the actual completion of digital tasks remains your responsibility.
How to apply
- Find the local public library in your area.
- Check the library's opening hours to ensure they are open to the public.
- Visit the library in person to speak with a staff member.
- Ask for help with the digital government services or websites you are struggling to use.